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Christmas Close Down: Friday December 23rd and will reopen Monday January 9th

by Simone Dawson -

The National Training Office will be closed from Friday December 23rd and will reopen Monday January 9th. 

If it is an administration related query such as you need a password reset, you will need to email; 

  • studentsupport@nationaltraining.edu.au.  

For students who may finish their qualification in the week before we close down, we may not be able to process your certificate until the New Year.

Trainer Support during this time:

We understand that for many students, this is a time that you will utilise to also catch up your studies.  Trainers will attempt to check and respond to emails where possible but this will not be a regular event during the holiday break. 

If you do submit your assessment over the Christmas break and your trainer has not marked it, please continue with your next assessment. We hope that all assessments submitted during the Office close down will be marked within the first week that the office is open but please allow up to two weeks for this to occur.

Thanks in advance for your understanding and we hope that you have a fantastic start to the New Year.


Submitting an Assessment: Drafts in Moodle

by Simone Dawson -

In line with our policy, we have up to fourteen days to mark your assessment.  As you might have noticed, we are generally quicker than that.  If you haven't received feedback within a week of submission, please let your trainer know.  It might be that you have submitted your assessment as a draft (trainers don't receive notification of draft submissions and they do not review them).  

When you correctly submit your assessment, Moodle will send a notification (a message). Your trainer also receives a notification which prompts marking

Drafts are useful as a backup of your work.  We strongly recommend that you back up your assessments so that you have two copies in case something happens  like a system failure, file corrupting or a lost USB.  We have had students who only had one question to go on a major assessment and lost all of their hard work. 

Remember, we are here to help and if there is something that you are unsure, please contact your trainer.

 

Trainer Leave Simone Dawson: November 24th and return to work on Monday November 28th

by Simone Dawson -

I will be on leave from Thursday November 24th and I will return to work on Monday November 28th. During this time, I will not have internet access so will be unable to access my emails.

If you need any assistance, please contact the office:
  • studentsupport@nationaltraining.edu.au
  • (03) 9013 6878
Upon my return to work, I will respond to all emails and mark assessments.  

I thank you in advance for your understanding.

Simone Dawson

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