Our friendly Student Support and Administration team is here to help with any questions you may have, including:

• Credit transfers and recognition of prior learning

• Course access

• Course end dates

• Updating contact details

• Course fees and payments

• Course completion and issuing of certificates

Student Support and Administration
📧 studentsupport@nationaltraining.edu.au
📞 03 9013 6878

Our Trainers and Assessors

We’re proud to have a team of experienced industry experts who are passionate about supporting you throughout your learning journey. If you’d like to speak with a Trainer or Assessor, please book a time in advance as availability can vary.

Simone Dawson
HR, Leadership and Business
📧 simone.dawson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/simonedawson-nationaltraining

Natasha Brown
Project Management and Leadership
📧 natasha.brown@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/natasha-brown-nationaltraining

Chris Hudson
Logistics and Leadership
📧 chris.hudson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/chris-hudson-nationaltraining

Michelle Redding
Project Management, Business and Leadership
📧 michelle.redding@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/michelle-redding-nationaltraining/30mins

In line with our policy, we have up to fourteen days to mark your assessment.  As you might have noticed, we are generally quicker than that.  If you haven't received feedback within a week of submission, please let your trainer know.  It might be that you have submitted your assessment as a draft (trainers don't receive notification of draft submissions and they do not review them).  

When you correctly submit your assessment, Moodle will send a notification (a message). Your trainer also receives a notification which prompts marking

Drafts are useful as a backup of your work.  We strongly recommend that you back up your assessments so that you have two copies in case something happens  like a system failure, file corrupting or a lost USB.  We have had students who only had one question to go on a major assessment and lost all of their hard work. 

Remember, we are here to help and if there is something that you are unsure, please contact your trainer.

Effective communication is the foundation of workplace success. Whether you're writing emails, presenting to stakeholders or collaborating with team members, strong communication skills help you build relationships, avoid misunderstandings and achieve your goals.

Why this skill matters:

• Build trust and credibility with colleagues and clients
• Prevent misunderstandings and workplace conflict
• Enhance teamwork and collaboration
•  Improve customer service and stakeholder relationships
• Support career advancement opportunities

Essential skills

• Active listening and comprehension
• Clear and concise writing
• Professional verbal communication
• Non-verbal communication awareness
• Adapting communication styles to different audiences

Practical Strategies:

✅ Think before you communicate – Consider your audience and purpose

✅ Be clear and concise – Avoid jargon and unnecessary complexity

✅ Listen actively – Give full attention and seek to understand first

✅ Provide constructive feedback – Be specific and solution-focused

✅ Follow up – Confirm understanding and document important discussions

✅ Choose the right channel – Email, phone, face-to-face each have their place

Common Challenges and Solutions:

Challenge: Messages being misunderstood

• Use simple, direct language and check for understanding
• Provide context and background information
• Follow up verbal communication with written summaries

Challenge: Difficult conversations

• Prepare key points in advance
• Focus on facts and behaviors, not personalities
• Listen to the other person's perspective
• Seek win-win solutions

Additional Resources:

• Effective Communication Skills: https://www.mindtools.com/a6wpfg4/communication-skills
• Comprehensive guide to workplace communication
• Business Writing Skills: https://www.mindtools.com/aw1lpb2/business-writing
• Tips for clear, professional written communication
• ·Active Listening: https://www.mindtools.com/az4wxv7/active-listening
• Techniques for better listening and understanding