Our student support and administrative team is available to answer any questions that you might have about:

• Credit transfers and recognition of prior learning
• Course access
• Course end date
• Change of contact details
• Course fees and payments
• Course completion and issuing of Certificates

Student Support and Adminstration:

• Email: studentsupport@nationaltraining.edu.au
• Phone: 03 9013 6878

Our Trainers and Assessors:

We have three industry experts who are happy to support you to achieve your educational success. Please confirm a suitable time prior to calling our Trainer and Assessors as their availability varies.

Simone Dawson: As our resident HR and Leadership expert, Simone supports the students undertaking courses in HR, Leadership and Business. Simone can be contacted via:

• Email: simone.dawson@nationaltraining.edu.au
• Phone: 0400 577 686 (by appointment only)

Natasha Brown: As our resident Project Management and Leadership expert, Natasha supports the students undertaking courses in Project Management. Natasha can be contacted via:

• Email: natasha.brown@nationaltraining.edu.au
• Phone: 0409 830 099 (by appointment only)

Chris Hudson: As our resident Logistics and Leadership expert, Chris supports the students undertaking courses in Logistics. Chris can be contacted via:

• Email: chris.hudson@nationaltraining.edu.au
• Phone: 0423662463 (by appointment only)

(Edited by Admin User - original submission Tuesday, 28 February 2023, 10:49 AM)

In line with our policy, we have up to fourteen days to mark your assessment.  As you might have noticed, we are generally quicker than that.  If you haven't received feedback within a week of submission, please let your trainer know.  It might be that you have submitted your assessment as a draft (trainers don't receive notification of draft submissions and they do not review them).  

When you correctly submit your assessment, Moodle will send a notification (a message). Your trainer also receives a notification which prompts marking

Drafts are useful as a backup of your work.  We strongly recommend that you back up your assessments so that you have two copies in case something happens  like a system failure, file corrupting or a lost USB.  We have had students who only had one question to go on a major assessment and lost all of their hard work. 

Remember, we are here to help and if there is something that you are unsure, please contact your trainer.

The National Training Office will be closed from Friday, 19 December, and will reopen on Monday, 5 January 2026.

If you have an administration-related query, such as needing a password reset, please email studentsupport@nationaltraining.edu.a.

For students completing their qualification in the week leading up to the closure, please note that certificate processing may not be finalised until the New Year.

Trainer and Assessor Support During the Holiday Break

We understand that many students use this time to catch up on their studies. Our Trainers and Assessors will do their best to check emails when they can; however, responses may be delayed during the closure period.

If you submit assessments over the Christmas break and they are not marked as promptly as usual, please continue with your next task. Our aim is to have all assessments submitted during the closure marked within the first week of reopening but please allow up to two weeks.

Thank you in advance for your understanding and we hope you have a fantastic start to the New Year!

From the Team at National Training