As part of our continuous improvement processes, we have recently reviewed the Welcome Pack for all our courses. The update has included clear instructions of how to use Moodle and an update of the frequently asked questions section.

You will need to review this document again in order to gain access to course materials.

To access the document:

• Access your course
• Scroll down to the "Welcome Pack & LLN Assessment: This must be completed to gain access to all your course materials" section on Moodle (this is the first section under the general introduction notes)
• Click on the "Welcome Pack"

If you are still unable to access your course, please contact student support:

• studentsupport@nationaltraining.edu.au
• (03) 9013 6878

The Team at National Training

Our student support and administrative team is available to answer any questions that you might have about:

• Credit transfers and recognition of prior learning
• Course access
• Course end date
• Change of contact details
• Course fees and payments
• Course completion and issuing of Certificates

Student Support and Adminstration:

• Email: studentsupport@nationaltraining.edu.au
• Phone: 03 9013 6878

Our Trainers and Assessors:

We have three industry experts who are happy to support you to achieve your educational success. Please confirm a suitable time prior to calling our Trainer and Assessors as their availability varies.

Simone Dawson: As our resident HR and Leadership expert, Simone supports the students undertaking courses in HR, Leadership and Business. Simone can be contacted via:

• Email: simone.dawson@nationaltraining.edu.au
• Phone: 0400 577 686 (by appointment only)

Natasha Brown: As our resident Project Management and Leadership expert, Natasha supports the students undertaking courses in Project Management. Natasha can be contacted via:

• Email: natasha.brown@nationaltraining.edu.au
• Phone: 0409 830 099 (by appointment only)

Chris Hudson: As our resident Logistics and Leadership expert, Chris supports the students undertaking courses in Logistics. Chris can be contacted via:

• Email: chris.hudson@nationaltraining.edu.au
• Phone: 0424 902 197 (by appointment only)

In line with our policy, we have up to fourteen days to mark your assessment.  As you might have noticed, we are generally quicker than that.  If you haven't received feedback within a week of submission, please let your trainer know.  It might be that you have submitted your assessment as a draft (trainers don't receive notification of draft submissions and they do not review them).  

When you correctly submit your assessment, Moodle will send a notification (a message). Your trainer also receives a notification which prompts marking

Drafts are useful as a backup of your work.  We strongly recommend that you back up your assessments so that you have two copies in case something happens  like a system failure, file corrupting or a lost USB.  We have had students who only had one question to go on a major assessment and lost all of their hard work. 

Remember, we are here to help and if there is something that you are unsure, please contact your trainer.