Our friendly Student Support and Administration team is here to help with any questions you may have, including:

• Credit transfers and recognition of prior learning

• Course access

• Course end dates

• Updating contact details

• Course fees and payments

• Course completion and issuing of certificates

Student Support and Administration
📧 studentsupport@nationaltraining.edu.au
📞 03 9013 6878

Our Trainers and Assessors

We’re proud to have a team of experienced industry experts who are passionate about supporting you throughout your learning journey. If you’d like to speak with a Trainer or Assessor, please book a time in advance as availability can vary.

Simone Dawson
HR, Leadership and Business
📧 simone.dawson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/simonedawson-nationaltraining

Natasha Brown
Project Management and Leadership
📧 natasha.brown@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/natasha-brown-nationaltraining

Chris Hudson
Logistics and Leadership
📧 chris.hudson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/chris-hudson-nationaltraining

Michelle Redding
Project Management, Business and Leadership
📧 michelle.redding@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/michelle-redding-nationaltraining/30mins

In line with our policy, we have up to fourteen days to mark your assessment.  As you might have noticed, we are generally quicker than that.  If you haven't received feedback within a week of submission, please let your trainer know.  It might be that you have submitted your assessment as a draft (trainers don't receive notification of draft submissions and they do not review them).  

When you correctly submit your assessment, Moodle will send a notification (a message). Your trainer also receives a notification which prompts marking

Drafts are useful as a backup of your work.  We strongly recommend that you back up your assessments so that you have two copies in case something happens  like a system failure, file corrupting or a lost USB.  We have had students who only had one question to go on a major assessment and lost all of their hard work. 

Remember, we are here to help and if there is something that you are unsure, please contact your trainer.

Vocational education is about developing the skills, knowledge and judgement you need in the workplace. Across the courses we deliver, that includes knowing how to use the tools available to you well and AI is now one of those tools.

Used appropriately, AI can support your work, lift your professionalism and help you work more productively, whether you're drafting a workplace policy, mapping out a project plan, structuring a report or thinking through a logistics process. Used without care, it can also lead you astray. AI tools often reference outdated information such as superseded NES provisions, old award rates or expired legislation, so anything AI generates must be verified against reliable sources foe example Fair Work, Safe Work Australia, training.gov.au, the relevant Act or your organisation's current policies.

This is the standard expected of you in the workplace and it is the standard we apply during your training. To make that standard clear, National Training has introduced a process setting out how AI tools may and may not be used in your assessments. The change supports academic integrity, protects the value of your qualification and aligns with the Standards for RTOs 2025.

What’s changed

We have published the T9 Use of AI in Student Assessments Policy and Procedure, along with a new AI Student Disclosure Form.

What you need to do from now on

• Read the T9 Use of AI in Student Assessments Policy and Procedure before starting your next assessment.
• If you use any AI tools in any part of an assessment, you must complete and submit the AI Student Disclosure Form, alongside your assessment and disclose any AI use in your Assessment.
• If you do not use AI, you do not need to submit the disclosure form.

What AI use is permitted

You may use AI tools (for example ChatGPT, Microsoft Copilot or Grammarly) for research support, grammar checking, idea generation or to help structure an outline, provided the work you submit is in your own words, reflects your own understanding and any AI use is disclosed.

What is strictly prohibited

The following uses of AI are not permitted in any assessment:

• Generating full or partial responses to assessment tasks and presenting them as your own original work.
• Creating fabricated data, workplace records or evidence.
• Writing reflective statements, case studies or practical explanations on your behalf.
• Producing content for skills that are being directly assessed.
• Using AI to circumvent learning activities or avoid demonstrating required competencies.
• Using AI, automation tools, avatars, filters, voice synthesis, scripting tools or edited or generated content in video roleplays. Roleplays must be your own performance.

Best practice when using AI

1. Save the draft version of your assessment showing your own work before any AI input.

2. Complete the AI Student Disclosure Form to show how AI was used and how you adapted any output.

3. Upload the finalised version of your assessment along with the disclosure form.

This approach protects you if questions are ever raised about authorship.

Verification meetings

If an assessment shows characteristics consistent with significant AI use, you may be invited to an AI Use Discussion Meeting. This is a supportive conversation to confirm your understanding and authorship of the work. Your assessment result will remain pending until that meeting is complete. Full details are in Section 6 of the T9 policy.

If you have any questions about how this applies to a specific assessment, please reach out to your Trainer and Assessor. We are here to support you to demonstrate your competency through your own work.

Kind regards,