Our friendly Student Support and Administration team is here to help with any questions you may have, including:

• Credit transfers and recognition of prior learning

• Course access

• Course end dates

• Updating contact details

• Course fees and payments

• Course completion and issuing of certificates

Student Support and Administration
📧 studentsupport@nationaltraining.edu.au
📞 03 9013 6878

Our Trainers and Assessors

We’re proud to have a team of experienced industry experts who are passionate about supporting you throughout your learning journey. If you’d like to speak with a Trainer or Assessor, please book a time in advance as availability can vary.

Simone Dawson
HR, Leadership and Business
📧 simone.dawson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/simonedawson-nationaltraining

Natasha Brown
Project Management and Leadership
📧 natasha.brown@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/natasha-brown-nationaltraining

Chris Hudson
Logistics and Leadership
📧 chris.hudson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/chris-hudson-nationaltraining

Michelle Redding
Project Management, Business and Leadership
📧 michelle.redding@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/michelle-redding-nationaltraining/30mins

In line with our policy, we have up to fourteen days to mark your assessment.  As you might have noticed, we are generally quicker than that.  If you haven't received feedback within a week of submission, please let your trainer know.  It might be that you have submitted your assessment as a draft (trainers don't receive notification of draft submissions and they do not review them).  

When you correctly submit your assessment, Moodle will send a notification (a message). Your trainer also receives a notification which prompts marking

Drafts are useful as a backup of your work.  We strongly recommend that you back up your assessments so that you have two copies in case something happens  like a system failure, file corrupting or a lost USB.  We have had students who only had one question to go on a major assessment and lost all of their hard work. 

Remember, we are here to help and if there is something that you are unsure, please contact your trainer.

Need Admin Support or Studying Over the Holidays? Here’s What to Do

If your query is related to administration, such as a password reset, please contact Student Support directly at studentsupport@nationaltraining.edu.au and they’ll be able to assist you.

Trainer and Assessor Support During Public Holidays

We know many students use public holidays to catch up on their studies. If you’ve submitted an assessment during this time and it hasn’t yet been marked, feel free to continue working on your next assessment in the meantime.

You’re also welcome to email your Trainer and Assessor and they’ll get back to you once they return to work.

Thanks for your patience and understanding.

The Team at National Training