Our friendly Student Support and Administration team is here to help with any questions you may have, including:

• Credit transfers and recognition of prior learning

• Course access

• Course end dates

• Updating contact details

• Course fees and payments

• Course completion and issuing of certificates

Student Support and Administration
📧 studentsupport@nationaltraining.edu.au
📞 03 9013 6878

Our Trainers and Assessors

We’re proud to have a team of experienced industry experts who are passionate about supporting you throughout your learning journey. If you’d like to speak with a Trainer or Assessor, please book a time in advance as availability can vary.

Simone Dawson
HR, Leadership and Business
📧 simone.dawson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/simonedawson-nationaltraining

Natasha Brown
Project Management and Leadership
📧 natasha.brown@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/natasha-brown-nationaltraining

Chris Hudson
Logistics and Leadership
📧 chris.hudson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/chris-hudson-nationaltraining

Michelle Redding
Project Management, Business and Leadership
📧 michelle.redding@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/michelle-redding-nationaltraining/30mins

In line with our policy, we have up to fourteen days to mark your assessment.  As you might have noticed, we are generally quicker than that.  If you haven't received feedback within a week of submission, please let your trainer know.  It might be that you have submitted your assessment as a draft (trainers don't receive notification of draft submissions and they do not review them).  

When you correctly submit your assessment, Moodle will send a notification (a message). Your trainer also receives a notification which prompts marking

Drafts are useful as a backup of your work.  We strongly recommend that you back up your assessments so that you have two copies in case something happens  like a system failure, file corrupting or a lost USB.  We have had students who only had one question to go on a major assessment and lost all of their hard work. 

Remember, we are here to help and if there is something that you are unsure, please contact your trainer.

🧠 Focus on Learning: Critical Thinking and Problem Solving 

Critical thinking is the ability to analyse information objectively, question assumptions and make reasoned judgments. In the workplace, strong critical thinking helps you solve complex problems, make better decisions and add strategic value to your organization.

Why this skill matters:

• Make informed, evidence-based decisions
• Identify and solve problems effectively
• Avoid costly mistakes and poor judgments
• Innovate and improve processes
• Respond effectively to workplace challenges 

Key Frameworks/Methods:

• The 5 Whys Technique: Ask 'why' five times to dig deeper and identify root causes of problems rather than just treating symptoms. Learn More: https://www.mindtools.com/akpp6zs/5-whys
• Six Thinking Hats: Examine problems from six different perspectives: facts, emotions, cautions, benefits, creativity, and process. Learn More: https://www.mindtools.com/ar8ewsv/six-thinking-hats

Essential Skills:

• Analysing information and identifying patterns
• Questioning assumptions and biases
• Evaluating evidence and arguments
• Drawing logical conclusions
• Making reasoned recommendations

Practical Strategies:

✅ Ask 'why' repeatedly – Dig deeper to understand root causes

✅ Gather multiple perspectives – Consider different viewpoints before deciding

✅ Examine evidence carefully – Distinguish facts from opinions and verify sources

✅ Challenge assumptions – Question what seems obvious or 'the way it's always been done'

✅ Consider consequences – Think through potential outcomes and second-order effects

✅ Document your reasoning – Make your thinking process transparent

Common Challenges and Solutions:

Challenge: Jumping to conclusions too quickly

• Slow down and gather more information before deciding
• Use structured problem-solving frameworks
• Seek input from others before finalizing decisions

Challenge: Being influenced by biases

• Be aware of common biases (confirmation bias, anchoring, etc.)
• Actively seek information that challenges your initial views
• Use diverse perspectives to balance your thinking

Additional Resources:

• Critical Thinking Skills: Comprehensive guide to developing critical thinking https://www.mindtools.com/ahtbp5c/critical-thinking
• Problem Solving Techniques: Structured approaches to solving workplace problems https://www.mindtools.com/auzs2wc/problem-solving
• Root Cause Analysis: Tools for identifying underlying causes https://www.mindtools.com/akpp6zs/5-whys