Our friendly Student Support and Administration team is here to help with any questions you may have, including:

• Credit transfers and recognition of prior learning

• Course access

• Course end dates

• Updating contact details

• Course fees and payments

• Course completion and issuing of certificates

Student Support and Administration
📧 studentsupport@nationaltraining.edu.au
📞 03 9013 6878

Our Trainers and Assessors

We’re proud to have a team of experienced industry experts who are passionate about supporting you throughout your learning journey. If you’d like to speak with a Trainer or Assessor, please book a time in advance as availability can vary.

Simone Dawson
HR, Leadership and Business
📧 simone.dawson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/simonedawson-nationaltraining

Natasha Brown
Project Management and Leadership
📧 natasha.brown@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/natasha-brown-nationaltraining

Chris Hudson
Logistics and Leadership
📧 chris.hudson@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/chris-hudson-nationaltraining

Michelle Redding
Project Management, Business and Leadership
📧 michelle.redding@nationaltraining.edu.au
📅 Book an appointment: https://calendly.com/michelle-redding-nationaltraining/30mins

In line with our policy, we have up to fourteen days to mark your assessment.  As you might have noticed, we are generally quicker than that.  If you haven't received feedback within a week of submission, please let your trainer know.  It might be that you have submitted your assessment as a draft (trainers don't receive notification of draft submissions and they do not review them).  

When you correctly submit your assessment, Moodle will send a notification (a message). Your trainer also receives a notification which prompts marking

Drafts are useful as a backup of your work.  We strongly recommend that you back up your assessments so that you have two copies in case something happens  like a system failure, file corrupting or a lost USB.  We have had students who only had one question to go on a major assessment and lost all of their hard work. 

Remember, we are here to help and if there is something that you are unsure, please contact your trainer.

Payday Super is a change to how you calculate and when you pay your employees’ super guarantee. From 1 July 2026 you must pay employees their super guarantee on payday, at the same time as their salary and wages.  

Super guarantee is: 

• calculated as 12% of an employee's qualifying earnings (QE), which is a new term that brings together ordinary time earnings (OTE) and other payments 
• paid to an employees’ super fund on payday and received by the super fund within 7 business days (unless an extended timeframe applies, such as for new employees). 

Now

Super guarantee payments must be received by a super fund within 28 days of the end of the quarter, but can be paid quarterly or more frequently, e.g. monthly.

The due dates are 28 October, 28 January, 28 April and 28 July.

From 1 July 2026

Super guarantee payments must be paid to an employees’ super fund at the same time as paying qualifying earnings (QE), on payday, and received by the super fund within 7 business days.

There are some exceptions to the 7-day deadline, such as for new employees. 

For more information see Payment deadlines for Payday Super.

Calculating super guarantee amounts

Now

The super guarantee amount is calculated as 12% of ordinary time earnings (OTE). 

From 1 July 2026

The super guarantee amount is calculated as 12% of qualifying earnings (QE). QE includes OTE, salary sacrifice contributions and other amounts that are currently included in an employee's salary or wages for super guarantee.

For more information see What payments are qualifying earnings.